Support

Who can actually help?

Choose what’s wrong to see who can fix it: the addon developer, your wallet provider, or AddonPass. Never share your recovery phrase with anyone.

What's going on?

Your addon developer

Catalog, streams, availability, service quality, or a voluntary refund request.

Approval prompts, wallet recovery, or how your wallet shows a transaction.

Checkout, signing in, billing display, access status, or a security report.

AddonPass help

Does signing in cost a fee?

No. Signing in only proves you control the wallet and sends no transaction.

What does cancellation do?

It stops future AddonPass charges. Paid access remains through the displayed date.

Can AddonPass refund a payment?

No. Confirmed payments are final. Only the developer may choose a separate voluntary refund.

Can AddonPass recover my install link?

No. You can create a new link from your subscription with the wallet you paid with; the old link stops working.

Does AddonPass run the addon?

No. The developer owns its hosting, content, uptime, and service support.